General Terms and Conditions
Oxygenwellness.hu WEBSHOP TERMS
The online pass shop available at www.oxygenwellness.hu/bolt/ is operated by Oxygen Naphegy Kft. (hereinafter: the Service Provider). Orders placed by Customers in the webshop give rise to a contract concluded by electronic means between the Customer and the party accepting the order.
1. Webshop details:
The oxygenwellness.hu webshop is operated by Oxygen Naphegy Kft.
Registered office: 1016 Budapest, Naphegy utca 67.
Company registration number: 01-09-199020
Represented by: Szonda Kornélia, Managing Director
Tax number: 25087972-2-41
E-mail: info@oxygenwellness.hu
Telephone: +36 (1) 799 0404
Hosting provider: Hostinger International Ltd.
Registered office: 61 Lordou Vironos Street, 6023 Larnaca, Cyprus
Website: hostinger.com
E-mail: gdpr@hostinger.com
These General Terms and Conditions (hereinafter: GTC) set out the rights and obligations of the User (hereinafter: the User) who uses the services provided via the www.oxygenwellness.hu website. The Service Provider and the User are hereinafter jointly referred to as the Parties. The GTC apply to every legal transaction and service carried out via the website.
2. THE PRODUCT
2.1 The shop sells digital tickets, passes and gift vouchers covering fitness and wellness, massage and other services of the centres (hereinafter collectively: Passes), which serve to be redeemed with the Service Provider in place of cash for the purchase of its services.
2.2 Passes are produced exclusively by electronic means and have no physical form: for each item purchased, the Service Provider issues a PDF voucher bearing a unique code (serial number and QR code). Redemption takes place at the Service Provider’s reception desk on the basis of the voucher’s code.
3. USE OF THE SERVICE
3.1 Purchases in the www.oxygenwellness.hu/bolt/ online shop can be made exclusively by electronic means, via the internet. The Service Provider does not accept orders placed by telephone, fax, e-mail or letter. The Service Provider likewise sends information relating to purchases to Buyers by electronic means. Purchasing does not require registration; no user account can be created in the webshop. By submitting the order, the User declares that they have read and accept the terms of these GTC and of the Privacy Notice published on the website, and consents to the data processing set out therein. By pressing the “Pay and place order” button, the Buyer makes an offer, which we automatically confirm following successful payment, at the latest within 24 hours of the order. The confirmation in all cases contains the value and name of the Pass, the details of the Buyer and, where the Pass is purchased as a gift, of the Recipient, as well as the place and time of redemption. If the confirmation does not arrive, the consumer is released from the binding nature of their offer. The Buyer may amend the details entered on the checkout page at any time before submitting the order. The language of the contract is Hungarian. This document does not qualify as a contract concluded in writing; its content is not filed or archived and is therefore not accessible or retrievable afterwards. Prices on the www.oxygenwellness.hu/bolt/ site are in Hungarian forints (HUF) and include VAT.
3.3 You pay the face value of the Pass to Oxygen Naphegy Kft.
3.4 The validity and redeemability of each Pass and Ticket are in all cases stated in the description of the pass type. These details differ by pass type. If you wish to use the Pass beyond this period, we are unable to refund the value of the pass either to you or to the recipient of your gift. The period of use of Passes cannot be extended. The contract between you and the Service Provider terminates when the units available on the Pass have been used up, or at the latest when the period of use expires.
3.5 We offer Passes and Tickets in several categories. You can find out about the current categories and their detailed content on the oxygenwellness.hu site before purchasing.
3.6. The purchase process:
In the webshop, the Buyer selects the Pass they wish to purchase; where the Pass is a gift, the Buyer may enter the name of the recipient and the message to be written on the voucher, and then places the item in the basket. In the basket, items and their quantities can be changed or deleted.
On the checkout page, the Buyer enters their name, e-mail address, telephone number (optional) and billing details, and then accepts these GTC, the Privacy Notice and the SimplePay data transfer declaration.
On clicking the “Pay and place order” button, the webshop redirects the Buyer to the secure SimplePay payment page, where the full amount can be paid by bank card.
After successful payment, the webshop sends an automatic confirmation to the e-mail address provided, attaching the PDF vouchers (each with a unique code) for the items purchased. The vouchers can also be downloaded from the confirmation page and remain accessible at any time thereafter on the “My vouchers” page, using the login link sent to the e-mail address.
The prices displayed in the webshop are gross prices; no further charge of any kind, whether tax (including VAT) or otherwise, is added to them.
If the Buyer provides incorrect, inaccurate or non-existent details, or if their e-mail mailbox is full, the Service Provider bears no liability for the order not being fulfilled or being impossible to fulfil.
3.7 The Buyer pays the consideration for the Passes online by bank card via the SimplePay payment system operated by SimplePay Zrt. (registered office: 1138 Budapest, Váci út 135-139. B. ép. 5. em.). Card details are entered on SimplePay’s secure payment page and are not accessible to the Service Provider. Information on the personal data transferred to SimplePay is provided in the data transfer declaration accepted on the checkout page. If payment fails or is interrupted, the Pass is not issued; payment can be restarted from the information page.
3.8 The Service Provider issues an electronic invoice for the purchase via the Számlázz.hu system (operator: KBOSS.hu Kft., 1031 Budapest, Záhony utca 7.) and sends it to the Buyer by e-mail.
4. REDEMPTION PROCESS
The Service Provider sends the PDF voucher for a purchased or gifted Pass or Ticket to the e-mail address provided at the time of purchase. Redemption does not require registration and takes place according to the following steps:
1. The holder of the Pass brings the voucher with them, either printed out or on their phone (from the PDF or from the “My vouchers” page).
2. At the reception desk of the Oxygen Wellness Centre, they present the voucher’s code or QR code.
3. Based on the code, the receptionist checks the voucher in the system.
4. In the case of a valid voucher, the receptionist validates (redeems) the Pass or Ticket; from that point onwards, the redeemed Pass is valid for the period applicable individually to the pass or ticket. Each voucher may be redeemed only once.
5. WITHDRAWAL
5.1 Pursuant to Government Decree 45/2014 (II. 26.) on the detailed rules of contracts between consumers and businesses, you are entitled to a right of withdrawal without any obligation to state reasons (without separate explanation).
5.2 You may withdraw within 14 (fourteen) days of the date on which the Contract is concluded.
5.3 You may send your statement of withdrawal – which you may also make using the model statement set out in Annex 2 to Government Decree 45/2014 (II. 26.) – to the Service Provider’s e-mail address, or by letter sent by post to the Service Provider’s registered office, preferably as a registered item with acknowledgement of receipt. It is sufficient for you to send your statement of withdrawal by e-mail or to post it before the withdrawal deadline expires; in either case your right of withdrawal shall be deemed to have been exercised.
5.4 Within 14 days of becoming aware of the withdrawal, the Service Provider will refund to you the as yet unused face value of the ordered Pass. Please note that in the case of payment by bank card, the refund is made to the bank card used for the payment, via the SimplePay system.
5.5 We further inform you that, pursuant to Section 26 of Government Decree 45/2014 (II. 26.), you are obliged to reimburse the Service Provider’s reasonable costs if, in the case under Section 19 of the Government Decree – according to which the consumer must expressly communicate to the business their request that the business begin performance of the contract for the provision of services before the expiry of the deadline under Section 20 (2) – you exercise your right of withdrawal after performance has begun.
5.6 Please note that the cases in which you may not exercise your right of withdrawal are set out in Section 29 of Government Decree 45/2014 (II. 26.), quoted below.
5.7. In addition to the above, we also communicate to you verbatim the statutory provisions in force concerning your right of withdrawal, including the rules that do not apply or cannot be applied in relation to the Service:
20. § (1) In the case of an off-premises contract and a distance contract, the consumer shall have a right of withdrawal without giving reasons within the period specified in paragraph (2). In the case of an off-premises contract or a distance contract for the provision of services, where performance begins after the statement under Section 13 or Section 19 has been made, the consumer shall have a right of termination without giving reasons within the period specified in paragraph (2).
(2) The consumer may exercise the right of withdrawal or termination under paragraph (1) within fourteen days, calculated a) in the case of a contract for the sale of goods, from the day on which aa) the goods, ab) where several goods are sold and the individual goods are supplied at different
times, the goods supplied last, ac) in the case of goods consisting of several lots or pieces, the lot or
piece supplied last, d) where the goods are to be supplied regularly over a defined period, the first
supply is received by the consumer or by a third party other than the carrier designated by the consumer;
b) in the case of a contract for the provision of services, from the day on which the contract is concluded.
(3) The provisions of point a) of paragraph (2) shall not affect the consumer’s right to exercise the right of withdrawal specified in this Section also in the period between the day on which the contract is concluded and the day on which the goods are received.
22. § (1) The consumer may exercise the right granted in Section 20 a) by using the model statement set out in Annex 2; or b) by means of an unequivocal statement to that effect. (2) The business may also enable the consumer to exercise the right specified in Section 20 in accordance with paragraph (1) on its website. In this case, the business shall confirm receipt of the consumer’s statement on a durable medium without delay.
(3) The right specified in Section 20 shall be deemed to have been exercised in time if the consumer sends their statement before the expiry of the deadline specified in Section 20 (2) or in Section 21.
(4) The burden of proving that the right specified in Section 20 was exercised in accordance with this Section shall lie with the consumer.
24. § (1) If the consumer withdraws from an off-premises contract or a distance contract in accordance with Section 22, they shall return the goods, or hand them over to the business or to a person authorised by the business to receive the goods, without delay, but no later than fourteen days after communicating the withdrawal, unless the business has offered to collect the goods itself. The return shall be deemed to have been made in time if the consumer sends the goods before the expiry of the deadline.
(2) The consumer shall bear only the direct cost of returning the goods, unless the business has agreed to bear that cost.
(3) If, at the time the off-premises contract was concluded, the goods were delivered to the consumer, the business shall collect the goods at its own expense if, by their nature, they cannot be returned by post.
25. § The consumer shall be liable only for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. The consumer shall not be liable for diminished value if the business has failed to comply with its obligation to provide information under point i) of Section 11 (1).
26. § (1) If, in the case under Section 13 or Section 19, the consumer terminates the off-premises or distance contract after performance has begun, the amount payable proportionately by the consumer in the settlement shall be calculated on the basis of the total price, including tax, agreed in the contract. However, if the consumer proves that the total amount is excessive, the proportionate amount shall be calculated on the basis of the market value of the services provided up to the time the contract terminates.
(2) For the purposes of this Section, in determining the market value, the consideration charged, at the time the contract was concluded, for the same service by businesses carrying out the same activity shall be taken into account.
27. § When exercising the right under Section 20, the consumer shall not bear the following costs:
a) the full or partial costs of performing a contract for the provision of services, if
aa) the business has failed to comply with its obligation to provide information under point i) or k) of Section 11 (1), or
ab) the consumer did not request, in accordance with Sections 13 and 19, that performance of the service begin before the expiry of the deadline specified in Section 20 (2);
b) the full or partial costs of supplying digital content not supplied on a tangible medium, if
ba) the consumer did not give their express prior consent to performance beginning before the expiry of the deadline specified in Section 20 (2),
bb) when giving the consent under point ba), the consumer did not at the same time acknowledge that by giving that consent they lose the right under Section 20, or
bc) the business failed to provide the confirmation required under Section 12 (2) or Section 18.
28. § In connection with exercising the right under Section 20, the consumer shall not bear any further costs or other obligations beyond those specified in Section 23 (3) and Sections 24–26.
29. § (1) The consumer may not exercise the right under Section 20
a) in the case of a contract for the provision of services, after the service has been fully performed, if the business began performance with the consumer’s express prior consent and the consumer acknowledged that they would lose their right of termination once the service had been fully performed;
b) in respect of goods or services whose price or fee depends on fluctuations in the financial market which cannot be controlled by the business and which may occur even during the deadline specified in Section 20 (2);
c) in the case of non-prefabricated goods produced on the basis of the consumer’s instructions or at their express request, or in the case of goods clearly personalised for the consumer;
d) in respect of perishable goods or goods which retain their quality only for a short time;
e) in respect of sealed goods which, for health protection or hygiene reasons, cannot be returned once unsealed after delivery;
f) in respect of goods which, by their nature, are inseparably mixed with other items after delivery;
g) in respect of alcoholic beverages whose actual value depends on market fluctuations which cannot be controlled by the business, and whose price was agreed by the parties when the sales contract was concluded, but the contract is performed only after the thirtieth day following its conclusion;
h) in the case of a contract for work under which the business visits the consumer at the consumer’s express request in order to carry out urgent repair or maintenance work;
i) in respect of the sale of sealed audio or video recordings or copies of computer software, if the consumer has unsealed the packaging after delivery;
j) in respect of newspapers, periodicals and magazines, with the exception of subscription contracts; k) in the case of contracts concluded at a public auction; l) in the case of a contract for the provision of accommodation other than for residential purposes, transport, car rental, catering or services related to leisure activities, if the contract specifies a set date or period of performance;
m) in respect of digital content not supplied on a tangible medium, if the business began performance with the consumer’s express prior consent and, at the same time as giving that consent, the consumer acknowledged that they would lose the right under Section 20 once performance had begun.
(2) In the case specified in point h) of paragraph (1), the right under Section 20 shall extend to services or goods offered in addition to the services expressly requested by the consumer and the spare parts used to carry out the maintenance or repair.
6. OTHER PROVISIONS
6.1 The www.oxygenwellness.hu website and its content, or any part thereof, are protected by copyright. Only the owner of www.oxygenwellness.hu is entitled to exercise the rights relating thereto. It is prohibited to use, reproduce, transfer, distribute, adapt or store the content of the website in whole or in part in any form without the prior written permission of the owner of oxygenwellness.hu. However, www.oxygenwellness.hu consents to the content of these pages, or extracts thereof, being stored on a computer or printed out for your own personal use within the scope of free use.
6.2 The Service Provider’s system may collect data on Buyers’ activity, which cannot be linked to the other data provided by the Buyer at the time of purchase, nor to data generated when using other websites or services.
6.3 The Service Provider sends the User newsletters or other advertising messages only if the User has given prior, unambiguous, express and voluntary consent to this. Consent may be withdrawn at any time, free of charge.
6.4 Reviews and other related opinions written about the service in all cases reflect the views of the users, and the Service Provider accepts no responsibility for their content. The Service Provider reserves the right to delete opinions that offend public decency, harm its business interests or violate the law.
6.5 If you have any questions or comments regarding your order, please contact the customer service staff operating at the Service Provider’s registered office at info@oxygenwellness.hu or on +36 (1) 799 0404.
6.6 Consumer complaints are handled in writing via customer service at info@oxygenwellness.hu.
6.7 For the simple, rapid, out-of-court settlement of disputes arising with the Service Provider (consumer disputes), you may initiate proceedings before a conciliation board. The conciliation board competent for the Service Provider’s registered office is the Budapest Conciliation Board (Budapesti Békéltető Testület); 1016 Budapest, Krisztina körút 99, 3rd floor, 310; postal address: 1253 Budapest, Pf.:10 (PO Box 10).
6.8 In matters not regulated by these general terms and conditions, the provisions of Act V of 2013 on the Civil Code,Government Decree 45/2014 (II. 26.) on the detailed rules of contracts between consumers and businesses, and Act CVIII of 2001 on certain issues of electronic commerce services and information society services shall apply.
6.9 These general terms and conditions apply to you in the version in force at the time of purchase. These general terms and conditions and the privacy notice can be viewed without registration and downloaded without restriction on the www.oxygenwellness.hu website.
6.10 Please note that if the Service Provider is unable to fulfil its obligations relating to the provision of the Service for reasons beyond its competence, outside its control and not attributable to it, this shall not constitute a breach of contract. Such situations, known as force majeure, include in particular war, civil uprising, strike, riot, natural disaster, fire, explosion, interruption of the electricity supply, outage or interruption of leased line services, a state of emergency, or any other similar unavoidable situation. In the event of force majeure, the Service Provider shall be released from liability for the non-performance or partial non-performance of its obligations only to the extent and for the duration that the force majeure substantially hinders or prevents performance.
6.11 The Service Provider is entitled to unilaterally amend the range, structure and menu system of the webshop; however, this may not affect the fulfilment of orders you have already placed and that have been confirmed.
6.12 The Service Provider is entitled to unilaterally amend the terms of these GTC. The Service Provider shall publish the amended GTC on the website before they take effect. The amendment shall apply to contracts concluded after its entry into force.
Effective: from 16 October 2026 until revoked and/or amended. Its provisions shall apply only to contracts concluded after its entry into force.